Store Policies & Shipping
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. There are exclusions. Please read "Returns" below for more information.
Two shipping options are offered for merchandise delivery:
|Order Amount||Standard Shipping||Store Pickup|
|Up to $50||$9.99||FREE|
|$150.01 and over||FREE||FREE|
Note: Orders usually ship one business day after being placed. Please note that some items may be subject to additional shipping and handling charges because of size or weight. Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready after 4:00 pm the same day if received by 11:00 am (Monday through Friday). Orders placed after 11:00 am or on the weekend can be ready the same day if you would kindly alert us by phone that you placed an order. Unless special arrangements are made in advance, orders requesting in-store pickup need to be picked up within 10 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.) Bicycles are non refundable but can be exchanged if in new condition. No returns on auto racks.
All items must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone (661) 833-6268 or email@example.com.
Prices & Information
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding, should any of the prices or other information provided be incorrect we regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit, or contacting us at (661) 833-6268 or firstname.lastname@example.org